FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer free shipping on all orders within Saudi Arabia and the United Arab Emirates — with no minimum purchase required.
2️⃣ What is the estimated delivery time?
We aim to deliver your orders within 1–4 business days, providing fast and reliable shipping across the UAE and KSA.
3️⃣ Is Cash on Delivery (COD) available?
Yes. Cash on Delivery is available for all orders, offering a convenient and secure payment method at your doorstep.
4️⃣ Can I return or exchange an item?
Absolutely! We offer a 7-day return and exchange policy.
If you’re not satisfied with your purchase, we’ll make it right.
👉 Refer to our Return & Refund Policy for full details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS.
Use it to monitor your delivery status in real-time.
6️⃣ What if I receive a damaged or defective product?
If your item arrives damaged, defective, or incorrect, contact us immediately.
We’ll arrange a free replacement or issue a full refund — at no extra cost to you.
7️⃣ Do you ship internationally?
Currently, we ship only within the UAE and Saudi Arabia.
🌍 International shipping is coming soon — stay tuned!
8️⃣ How can I contact customer support?
Our support team is happy to help!
Reach us via our contact form or email us directly at:
📧 arazalabllc@gmail.com
9️⃣ Are your products authentic and high-quality?
Yes! All our products are 100% genuine and premium-quality, sourced from trusted suppliers to ensure your satisfaction.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, you can request a modification or cancellation.
Just contact our support team as soon as possible to make changes.